Delmar Cengage Learning : Culinary, Hospitality, Travel & Tourism : Hospitality : Customer Service & Guest Relations

Customer Service & Guest Relations


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Best Impressions in Hospitality Angie Michael ISBN 13: 9780766815841 ISBN 10: 0766815846 ©2000 This first-of-its kind text is written specifically for students preparing to enter the hospitality industry. It provides comprehensive coverage of service and image fundamentals and their application... Price: $79.95
Managing the Guest Experience in Hospitality Robert Ford; Cherrill Heaton ISBN 13: 9780766814158 ISBN 10: 0766814157 ©2000 This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exem... Price: $104.95
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