Product Benefits: - training examples and information on customer service included to broaden career development skills
- off-site study projects such as visiting a property, interviewing professionals, and research assignments provide an inside look at hotel operations
- expanded glossary helps readers recognize the terminology used in hotel/motels regardless of the chosen tourism career
- up-to-date references and Web sites listing hotel choices help readers take advantage of the most recent technology available to operate hotels and motels
Table of Contents: Chapter 1: Lodgings.
Chapter 2: The Hospitality Business and You.
Chapter 3: Classification of Lodging Facilities.
Chapter 4: Front-Office Operations - Reservation.
Chapter 5: Front-Office Operations - Registration, Luggage, Room Keys, Information, Mail, Telephone.
Chapter 6: Front-Office Operations - Accounting and Checking Out.
Chapter 7: Housekeeping, Engineering and Security.
Chapter 8: Food and Beverage Department.
Chapter 9: Sales and Marketing, Meeting Planning, Servicing Groups.
Chapter 10: Accommodations. |
