Best Impressions in Hospitality

First Edition
Author: Angie Michael
ISBN #: 0766815846
©2000   Publish Date: 12/20/1999
Binding: HB
Pages: 232
Publisher: Cengage Learning

Price: $162.95

Product Benefits:

• "Self-Assessment Checklists" allow students to gauge their personal readiness
• new photographs and illustrations reinforce important ideas
• logical, concise format is easy to follow
• chapter objectives and review questions keep users "on track"
• case studies personalize information
• new glossary provides reference to key terms

Table of Contents:

Chapter 1: First Impressions in Hospitality.
Chapter 2: Professional Dress for Men and Women.
Chapter 3: Professional Dress for Men in Hospitality.
Chapter 4: Professional Dress for Women in Hospitality.
Chapter 5: Casual Days in Hospitality? Chapter 6: Universal Standards.
Chapter 7: Wearing Your Uniform with Class.
Chapter 8: Hospitality: What You Say, What You Do.
Chapter 9: Business Etiquette: Charming the Bottom Line.
Chapter 10: The Art of Selecting Uniforms.
Chapter 11: Putting It All Together. Glossary. Appendix A: Self-Assessment Checklist - How''s My Image? Appendix B: Additional Resources and Readings. Index.

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