Total Quality Management

First Edition
Author: Terry Richardson
ISBN #: 0827371926
©1997   Publish Date: 09/04/1996
Binding: PB
Pages: 288
Publisher: Cengage Learning

Price: $250.95

Product Benefits:

• case studies in each chapter put theory into action
• written in plain, easy to understand language for broad understanding
• coverage of global issues illustrates the value of TQM in the international economy
• basic statistical process control (SPC) and other quality analysis tools are presented to enable the reader to apply these tools without previous training in statistics.

Table of Contents:

Introduction to Change: History Lessons in Pursuing Quality. The Challenge of Change. World Quest for Quality. The Total Quality System: The Quality Imperative and Quest. Quality As A Philosophy. Steps to Implementation of TQM: Strategies for Total Quality Management. Preparation and Planning Phase. Assessment Phase. Implementation Phase. Networking Phase. Implementing Quality Methods/Techniques: Group/Team Involvement. Group/Team Problem-Solving Techniques. Quantitative/Statistical Analysis. Quality Analysis Tools: Quality Analysis Tools. Controlling and Improving Processes. System Improvement Techniques. Quality Standards: Quality Standards.

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