Veterinary Office Practices

First Edition
Author: Robert Kehn
ISBN #: 1401815693
©2004   Publish Date: 06/16/2003
Binding: PB
Pages: 210
Publisher: Cengage Learning

Price: $89.95

Description:

Veterinary Office Practice fills a void in this area of educational materials since the book has equal emphasis on teaching the traditional responsibilities of the veterinary assistant and the administrative and client responsibilities. As the reader will learn, an effective veterinary assistant is one who works successfully with the veterinarian, who has the necessary interpersonal skills to work well with clients and other staff and who has the business knowledge to fulfill office responsibilities. The reader is introduced to all such areas then given the opportunity to test their knowledge through classroom and individual exercises, as well as through the use of test bank questions and answers.

Product Benefits:

• Specific instructions for what to say, how to act and what to do in the veterinary assistant's day-to-day duties make this a very practical text
• Classroom and individual exercises present an opportunity for students to test themselves on what they have read
• Descriptions of all primary aspects of a veterinary assistant¡¦s job include nonverbal communications, stress and interpersonal communications
• Online resources listed in each chapter help expand the reader¡¦s learning beyond the text

Table of Contents:

Chapter 1: The Veterinary Office.
Chapter 2: Care and Maintenance of the Veterinary Practice Facility.
Chapter 3: Administrative Duties.
Chapter 4: Computers. Chapter 5: Interpersonal Communication.
Chapter 6: Stress.
Chapter 7: Interacting with Clients.
Chapter 8: Ethics.
Chapter 9: Fee Collection Procedures, Billing, and Payroll.

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