Truckload Carrier Association's Daily Dispatch Challenge Training Guide

First Edition
Author: Greg Mechler
ISBN #: 140183227X
©2004   Publish Date: 10/03/2003
Binding: LL
Pages: 128
Publisher: Cengage Learning

Price: $27.95

Table of Contents:

Introduction. Facilitator Instructions. State & Federal Regulations. Calculating Load Arrival Times. Record Keeping System. Identifying Critical Information. Participatory and Active Listening. Handling and Emergency Situation. Identify Driver Differences. Communication Skill. Effective Questioning. Negotiation. Selling Skills. Problem Solving.

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