Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking

First Edition
Author: James J. DePillo; Robert Melone; Ward Warkentin
ISBN #: 1401850073
©2005   Publish Date: 07/28/2004
Binding: HB
Pages: 134
Publisher: Cengage Learning

Price: $49.95

Description:

While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company’s understanding of key items such as leadership, continuous improvement, and customer satisfaction that is needed to survive and excel in today’s market. Shifting Gears brings a unique approach to quality in the trucking industry, clearly defining the issues that challenge a carrier’s very survival of business and, through the principles embodied in ISO 9000, discusses practical measures for addressing these challenges. It identifies ISO 9000 as an effective management tool, offering information on how business leaders can reduce their costs, improve their overall business efficiency, and improve their competitive advantage in the marketplace. This quality management principles book moves beyond quality management principles to include methods for use in day-to-day operations, helping carriers easily “shift gears” to make these tools a part of the company culture.

Table of Contents:

Chapter 1: Introduction
Chapter 2: Challenges Facing the Trucking Industry
Chapter 3: Quality as a Framework for Improvement
Chapter 4: Principle 1: Customer Focus
Chapter 5: Principle 2: Leadership
Chapter 6: Principle 3: Involvement of People
Chapter 7: Principle 4: Process Approach
Chapter 8: Principle 5: Approach to Management
Chapter 9: Principle 6: Continual Improvement
Chapter 10: Principle 7: Factual Approach to Decision Making
Chapter 11: Principle 8: Mutually Beneficial Supplier Relationship
Chapter 12: Benefiting More from the Eight Quality Management Principles
Chapter 13: Shifting Gears

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