Milady's Soft Skills, Interpersonal Skills for the Beauty Industry DVD Series

First Edition
Author: Milady
ISBN #: 1401899404
©2007   Publish Date: 09/26/2006
Binding: NB
Publisher: Milady

Price: $525.00

Description:

This DVD series is a primary supplement to Milady's core disciplines: Cosmetology, Nail Technology, Esthetics and Barbering. The perfection of soft skills is a vital factor for a professional to succeed. Mastering skills such as how to relate with clients, coworkers and managers, how to manage personal feelings and preferences at work and how to successfully make the transition from the school setting to the work environment are every bit as vital as knowing how to perform practical services. This product was designed to answer the salon owner's complaints that while new cosmetologists they will employ may be technically sound; many lack basic business, professional and communication skills necessary. This product is designed specifically for instructors to use as an education tool throughout the program, and students who want to view the material individually for a better understanding of what they will face when they enter into job market.

Product Benefits:

• Presents real-life scenarios set in a contemporary salon.
• Diverse characters are modern in their needs, attitudes and work styles so viewers will easily relate to one or more of them.
• Explores a wide variety of relationships within the salon culture from stylists and clients to the interpersonal relationships of managers and coworkers.
• Connects real life scenarios with theoretical principles to help viewers retain the concepts presented.
• Excellent illustrations lead to a clearer understanding of key concepts.
• Dialog is clear, concise and true to life.
• Contains English and Spanish subtitles.
• Viewer has the option of an English or Spanish voice-over.
• Provides nearly three hours of content.

Table of Contents:

1. Ethics
2. Honesty
3. Respect
4. Etiquette
5. Personal Appearance
6. Hygiene
7. Listening
8. Professionalism
9. Time Management
10. Resume Preparation
11. Interview Skills
12. Personal Communications
13. Effective Verbal & Non-Verbal Communications
14. Coworker Communications
15. Manager Relations Communications
16. Front-Desk Management
17. Scheduling
18. Communications with Unhappy Clients
19. Communications with Difficult Clients
20. Client Retention Strategies
21. Marketing Strategies
22. Retailing/Promotions
23. Team Building

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Order by phone: 1-800-347-7707