Preface Chapter 1: Introduction Chapter 2: Balancing the Needs of People and Wildlife Chapter 3: Legal Issues Chapter 4: A Common Sense Approach to Safety on the Job Chapter 5: Best Practices: A Step-by-Step Guide Chapter 6: Professional Standards Appendix A: Glossary of Wildlife Terms Appendix B: Control tips for the common nuisance species in our region Appendix C: Beyond the routine: What to do when a customer calls with a complaint about protected wildlife species Appendix D: Contacts and equipment suppliers Appendix E: Resources