 | Quality Concepts for the Process Industry First Edition Price: $179.95 |
Description: Quality Concepts for the Process Industry prepares readers for a career as process plant operators. This book covers the classical concepts of quality control in a style and at a depth that should be acquired by all employees of the process industries. Each chapter of the text contains chapter objectives, thorough discussions of the concepts presented, a summary, and end-of-chapter review questions. There is a complete glossary of terms and a list of additional references in the back of the book. Table of Contents: How It All Began. The Quality Gurus. Total Quality Management (TQM). International Standards Organization(ISO). Customer Satisfaction. The Economics of Quality. Communication - the Critical Skill. Teamwork and Personal Effectiveness. Quality Tools - Part 1. Quality Tools - Part 2. Variation in Processes. Concepts of Statistical Process Control (SPC). Statistical Process Control (SPC) and Control Charts. Process Capability. Summary. Glossary. References. Index | |
 | Order this product from our online catalog at: http://www.delmarlearning.com Order by phone: 1-800-347-7707 |