Product Benefits: - a real-world approach that utilizes customer questionnaires, letters, and work orders reflects the author's experience as a fourth generation technician, a repair and service company owner, and an automotive industry trainer
- all-inclusive coverage includes customer relations, shop safety and hazardous material education, management and training, strategic planning, and more
- interactive presentation of material allows room for readers to write down thoughts, plan actions, and document results that can be used as a future reference
- policies and procedures can be applied to large or small repair shops, and can be carried out by the service writer, service manager, technician, office manager, and lot person
- length of each book makes it easy to incorporate this series into workshops, seminars, and training/education courses
- information is available -as is- or for customization
Table of Contents: Introduction; Chapter 1: Knowledge Management; Chapter 2: Historical Perspective; Chapter 3: Management In Time; Chapter 4: Benchmarking & Best Practices; Chapter 5: Managing Internal Operations; Chapter 6: Managing Compensation; Chapter 7: Managing External Operations; Chapter 8: Physical Operations; Chapter 9: Insurance & Operations Management
;Conclusion; More to Come; References & Resources |
