Automotive Service Management: Managing Dollars with Sense

First Edition
Author: Mitch Schneider
ISBN #: 1401826636
©2003   Publish Date: 01/03/2003
Binding: PB
Pages: 140
Publisher: Cengage Learning

Price: $25.95


Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the "Tech Tips" segment on the popular "Truckin' USA" television show, each book contains proven solutions for effectively tackling challenges faced by today's professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.

Product Benefits:

  • the real-world approach reflects the author's experience as a fourth generation technician, a repair & service company owner, an automotive industry trainer
  • all-inclusive coverage spans from designing an automotive repair facility floor plan through financial management techniques, customer/staff relations, and more
  • 100/144 pages per book makes it easy to incorporate this series into workshops, seminars, and training/education courses
  • information is available -as is- or for customization by franchises, dealerships, OEMs, and others seeking specific training solutions

Table of Contents:

Preface. Introduction.
Chapter 1: The Nature of Your Numbers.
Chapter 2: Understanding Your Financials.
Chapter 3: Margin & Markup… Inventory, Parts & Accessories.
Chapter 4: Using What You Know.
Chapter 5: Getting from A to B.
Chapter 6: Business Planning. Conclusion.

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