- Organizations invest tens of thousands – sometimes millions – into new software solutions only to have them fail. This book addresses root causes for system failure and ways to avoid this.
- Filled with case studies and lessons learned from actual system implementations so readers can learn from real world situations.
- The book addresses multiple hot topics - business analysis, project management, and system implementation.
- Author is a seasoned, independent software consultant for a variety of industries, including health care, manufacturing, retail, and the public sector.
Table of Contents:
Glossary of Commonly Used Terms.
PART I: DECIDING TO TAKE THE PLUNGE.
2. Why Organizations Maintain Legacy Systems.
3. Why Organizations Implement New Systems.
4. The Replacement System.
PART II: SYSTEM SELECTION.
5. The Sounds of Salesmen.
6. Business Processes.
7. Support for the New System.
8. Selecting Consultants.
PART III: THE SYSTEM IMPLEMENTATION.
9. Implementation Strategies and Phases.
10. The Group Responsibility Matrix.
11. Setup Issues.
12. Testing Issues.
13. People Issues, Roles, and Responsibilities.
14. Reports and Interfaces.
15. Documentation Issues.
PART IV: THE BRAVE NEW WORLD OF PRODUCTION LIFE.
16. Ongoing System Maintenance.
17. Operational Changes and Risks.
PART V: MAXIMIZING THE CHANCE OF SUCCESS.
18. Mid-Implementation Corrective Mechanisms.
20. Contingency Planning.
21. Employee- and Consultant-Based Strategies.
22. Intelligent Expansion.