Product Benefits: - A thorough review of the interrelationships among departments gives readers a broad perspective on hotel management and their role from the front office
- Review questions, case studies, group activities, on-line exercises and study aids, and an in-depth glossary help readers reinforce learning
- A strong emphasis on technology and its use to manage more efficiently and effectively, allows readers to better utilize the latest tools and techniques
- Unique features such as "About My Job", "Industry Perspectives", and "Internet Resources" introduce and reinforce concepts in different ways
- Charts, graphs, and photos illustrate non-traditional concepts and examples
Table of Contents: Chapter 1: Hotels- Past and Present.
Chapter 2: Hotel Classifications.
Chapter 3: The Hotel Guest.
Chapter 4: The Guest Room.
Chapter 5: Hotel Organization.
Chapter 6: Front Office Overview.
Chapter 7: Room Rate Structure.
Chapter 8: The Property Management System.
Chapter 9: Guest Accounting.
Chapter 10: Night Audit.
Chapter 11: Housekeeping.
Chapter 12: Reservations and Forecasting.
Chapter 13: Measuring Hotel Performance.
Chapter 14: Guest Service. |
