Administrative Medical Assisting

Print-friendly version of this page

Author: Marilyn T. Fordney; Linda L. French; Joan J. Follis
Edition: 006
Product Type: Book w/Multimedia (CD, DVD or Electronic)
ISBN 13: 9781418064112
ISBN 10: 1418064114
Copyright: 2008

Price: $178.95

Request a Review Copy


Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available (includes book + StudyWare CD-ROM). Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.


  • More than 80 step-by-step procedures supporting over 100 job skills, which map to ABHES and CAAHEP competency standards
  • Includes topical material on HIPAA and benefits of Internet access for patient education and medical practice management
  • Feature boxes identify content on customer service, patient education, and compliance and highlight related computer applications and workbook exercises
  • "Stop and Think" scenarios have been expanded at the end of each chapter to include a case study, critical thinking questions, and suggested responses
  • Includes discussion on the latest in technology, including paperless offices and electronic medical records
  • New chapter on the Art of Communication added to aid in interpersonal and professional communication
  • Certification exam style review questions and correlating RMA, CMA, and CMAS competencies are provided for each chapter
  • Competency-based Performance Objectives map to procedures in the textbook and Job Skills in the workbook
  • Student Software CD includes interactive StudyWARE and the Critical Thinking Challenge

See More Product Details

Shopping Cart Status
You have 0 items in your cart.


Contact Us

Contact Delmar Cengage Learning at 1-800-648-7450

Find Your Sales Representative


Related Links

Online Companion

To access online companions, please click here.

Related Products


Please see one of our service sites for purchasing and support options.

AnswersPlus Pro

Business, Retail, Government, Libraries and Not for Profit Organization Accounts


U.S. Private Sector Colleges and Universities


Community College, 4-year College, or University Bookstores


K-12 School Purchasing Agents