Truckload Carrier Association's Daily Dispatch Challenge Training Guide

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Author: Greg Mechler
Edition: 001
Product Type: Loose Leaf
ISBN 13: 9781401832278
ISBN 10: 140183227X
Copyright: 2004

Price: $27.95

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Description:

This instructional guidebook can provide virtually anyone who communicates with drivers in the trucking industry with the management skill set they need for on-the-job success! TCA’s Daily Dispatch Challenge Training Guide is the perfect leader’s supplement wherever the Daily Dispatch Challenge (DDC) CD-ROM is being utilized within a fleet manager training program. It may also be used as a stand-alone instruction manual for developing the communication aspects of those frontline positions where interaction with vehicle drivers is required. Coverage helps readers develop and fine-tune their interpersonal communication, problem-solving skills, and decision-making abilities, and teaches readers how to handle stress and resolve conflicts. Providing essential industry knowledge and logistics, this guidebook will revolutionize the way dispatchers train.

Features:

  • offers instructions for setting up a fleet manager training program, with specific steps for training administrators on how to teach the material in each chapter
  • topics covered include calculating load arrival times, participatory and active listening, handling emergency situations, building rapport, and effective questioning and negotiation
  • learner assessment tools are provided to measure the competency of users
  • can be used in a formal training program or in self-directed study

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