Hotel/Motel Operations, An Overview

Features:

• training examples and information on customer service included to broaden career development skills
• off-site study projects such as visiting a property, interviewing professionals, and research assignments provide an inside look at hotel operations
• expanded glossary helps readers recognize the terminology used in hotel/motels regardless of the chosen tourism career
• up-to-date references and Web sites listing hotel choices help readers take advantage of the most recent technology available to operate hotels and motels

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