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Online Companion: Fundamentals of Nursing Standards and Practice 2E
Frequently Asked
Questions
The characteristics
of quality nursing care are listed in Chapter 25. How can the quality of the
"caring and compassion" and "interpersonal skills" of nurses
be measured in an objective manner?
In measuring quality, three domains can be used: structure, process, and outcome.
Standards for each of these domains are developed by a nursing department. For
instance, an outcome standard can be based on client feedback and if clients
express that they felt cared for and cared about during their stay in the hospital,
this outcome standard will be met. The nurses and nursing leaders in the hospital
determine what outcome clients would express if the nursing staff showed caring
and compassionate behavior. Objective measurement depends on statements of the
expected outcomes of caring and compassionate nursing behaviors on clients.
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