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Online Companion: Fundamentals of Nursing Standards and Practice 2E
Chapter Objectives
After reading Chapter 25, the student
should be ready to
• Discuss the principles and structure of programs in quality improvement
• Recall the qualities that define quality performance according to JCAHO
• Describe three federal regulations that affect quality management
• Explain the client is a health care customer
• Discuss the factors within an organization that affect quality management
• Compare and contrast the characteristics of the culture in a traditional
organization with those of a high-performance organization
• Describe the nurse's role as a clinician, a manager, and a team member
in a quality management program
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