1. A standard methodology used in quality improvement is:
A. value is measured and equals quality outcomes and time
B. plan, do, check, act cycle
C. a modification plan which includes structure and support
D. a work plan that summarizes transition of daily operations

2. Outcomes monitoring is described as:
A. a measurement of structure and process
B. a comparison of results of key processes with best performers
C. a process to develop new ways to secure new customers

3. Improvement initiatives should be linked to an organization’s:
A. mission
B. vision
C. values
D. all of the above

Answers to Study Questions

1. B. The Plan Do Check and Act cycle (PDCA) starts with a plan to change, test or improve. It is followed by implementation of the plan or do. Once complete the activity or process is reviewed and evaluated which is the check phase. Based upon the outcome, a change or recommendation is made called an act.

2. A. Outcomes monitoring by definition is the measurement of structure and process. Examples are clinical progress, infection rate, bed access, and so forth.

3. D. Improvement initiatives need to be linked to the organization’s core values because of the relationship and description of what is important and culturally acceptable. Linking to the mission is imperative because initiatives need to be consistent with the organization’s commitment. Finally, the vision defines the direction and improvements needed to be in line with the organization’s goals.