1. The part of the communication process that is sent by the receiver is:
A. message
B. feedback
C. sender

2. The following characteristics pertain to verbal communication:
A. eye contact
B. tone
C. gait
D. body movements

3. A communication skill that most closely describes responding is:
A. restating, questioning, rephrasing
B. verbal and nonverbal acknowledgement of sender’s message
C. active listening using sensory and visual channels

Answers to Study Questions

1. A. There are three elements to the communication process: the sender is the who; the message is the what, and the receiver takes the message and analyzes it.

2. B. Verbal communication includes the speaking of words, which are used to send a message. Tone has been sited as having significant impact upon the delivery of verbal communication. Nonverbal communication uses expression outside of what is spoken which impacts how a message is received.

3. B. There are multiple techniques used when one is responding. Examples of verbal acknowledgement may include rephrasing and questioning. Nonverbal methods may include gestures such as nodding, shaking one’s head, and eye contact.