Name: 
 

Chapter 2



True/False
Indicate whether the statement is true or false.
 

 1. 

Having a great work ethic means that shows up on the job ready to do the very best job you can each and every time you are on the work site.
 

 2. 

Good customer service includes providing a good value for your fees, being honest, communicating clearly, being cooperative, and looking to provide the best possible experience your customer can have in working with you.
 

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 3. 

__________ is the quality of putting your full effort into your job and striving to do the best job you can.
a.
Value
b.
Work ethic
c.
Rationalization
d.
Obligation
 

 4. 

The best way to develop good speaking skills is to __________.
a.
read through the dictionary
b.
study a thesaurus
c.
read trade journals related to your specific area
d.
practice speaking well in your daily conversations
 

 5. 

When writing a report to a supervisor, which of the following is not considered important?
a.
Length of the report
b.
Penmanship
c.
Spelling
d.
Grammar
 

 6. 

Which of the following is likely to have the greatest impact on your success in the career you have chosen?
a.
Proper use of English
b.
Your attitude
c.
Your work skill
d.
Being on time
 

Completion
Complete each statement.
 

 7. 

____________________ is what we believe to be right and wrong.
 

 

 8. 

____________________ are the discipline dealing with determining which behaviors are right and wrong.
 

 

 9. 

If we know what is right, but do not act accordingly, we lack ____________________.
 

 

 10. 

The five forms of communication include speaking, listening, writing, reading, and _________________________.
 

 

 11. 

____________________ means to repeat what a speaker has said, but use different words.
 

 

 12. 

____________________ will make you a better reader.
 

 

 13. 

_________________________ refers to the idea that we all need to continue to learn throughout our entire lives.
 

 

Short Answer
 

 14. 

Explain the qualities of an effective team member.
 

 15. 

Explain what is necessary to communicate well through speech.
 

 16. 

Explain why it is important to look the other person in the eye when speaking to them.
 

 17. 

Explain why how loudly you speak has a lot to do with how people react to you.
 

 18. 

Explain the benefits of doing what is ethically right.
 

 19. 

Explain what you can do to verify that you understand what has just been said to you.
 

 20. 

Explain why people suffer from their own unethical behavior.
 

 21. 

Explain why life-long learning has become increasingly important in the construction industry.
 

 22. 

List five characteristics of a person with a good work ethic.
 



 
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