System Requirements:

PC
Microsoft® Windows 7, Vista® with SP 1, XP with all service packs installed
Minimum Display Resolution 1024 x 768
High Speed Internet Connection
Speakers for audio playback
Internet Explorer 8.x, 9.x
Firefox (latest version) - VLC Media Player is required when using Firefox to launch the audio - Go into Firefox Add-ons and disable the QuickTime plugin and then install the VLC Media Player http://www.videolan.org/vlc/. Then restart Firefox and make sure QuickTime is disabled and the VLC media player is enabled. 
Popup blocking software disabled
Flash Player (latest version) http://get.adobe.com/flashplayer/
Adobe Acrobat Reader (latest version) http://get.adobe.com/reader/ 


Mac
Mac OSX 10.8
Minimum Display Resolution 1024 x 768
High Speed Internet Connection
Speakers for audio playback
Firefox - VLC Media Player is required when using Firefox to launch the audio - Go into Firefox Add-ons and disable the QuickTime plugin and then install the VLC Media Player http://www.videolan.org/vlc/. Then restart Firefox and make sure QuickTime is disabled and the VLC media player is enabled. 
(To run this program in Safari on the Mac please make sure you have you Java Applets turned on to do so go into the Mac select /Applications/Utilities/Java Preferences and just click to re-enable Java)
Popup blocking software disabled
Flash Player (latest version, 10.3 or newer) http://get.adobe.com/flashplayer/
Adobe Acrobat Reader (latest version) http://get.adobe.com/reader/




Technical Support:

We have several options for you.

FAQ's - Please visit our support site at www.cengage.com/support Select Milady and then select your product to see the most common issues and fixes.

Need a live contact? We have phone and chat support available.

1. In order to submit an issue to Technical Support, you will need a Technical Support account. You can start this process by going to www.cengage.com/support where you can either create a new account or log in with an existing Technical Support Account.

2. If you do not have an internet connection, call 800-645-3565 and an agent will help you with your issue and then assist you in getting your issue logged.

3. Once you have created your account, you can use the site to do the following: Hours of support: Mon – Thurs 8:30 am – 9:00 pm EST. Friday 8:30 am – 6:00 pm EST.