Phlebotomy: A Customer-Service Approach

Second Edition
Author: Bonnie Karen Davis, MA, CLP, RPT
ISBN #: 0766825183
©2002   Publish Date: 11/27/2001
Binding: PB
Pages: 208
Publisher: Cengage Learning

Price: $129.95

Description:

A comprehensive phlebotomy text that is designed for both beginning and continuing students. Emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Straightforward format provides a thorough look at the profession and its techniques. Includes the most current safety requirements.

Product Benefits:

• Focus on customer service facilitates a smoother transition between educational and work environments
• Ideal for medical professionals looking to add phlebotomy to their skill base
• Information relevant to day-to-day duties of phlebotomists

Table of Contents:

PREFACE. I. INTRODUCTION TO THE PROFESSION OF PHLEBOTOMY.
Chapter 1. THE PHLEBOTOMIST''S ROLE.
Chapter 2. SAFETY IN THE WORKPLACE.
Chapter 3.CUSTOMER SERVICE AND THE PHLEBOTOMIST. II. BLOOD COLLECTION SKILLS AND PROCEDURES.
Chapter 4.VENIPUNCTURE INTRODUCTION;THE CIRCULATORY SYSTEM.
Chapter 5. BLOOD COLLECTION EQUIPMENT.
Chapter 6. COLLECTION BY ROUTINE VENIPUNCTURE.
Chapter 7COLLECTION BY SKIN PUNCTURE.
Chapter 8. SPECIAL PROCEDURES.
Chapter 9. COMMON LABORATORY TESTS. III. CUSTOMER SERVICE SKILLS
CHAPTER 10. COMMUNICATION SKILLS FOR THE PHLEBOTOMIST.
Chapter 11. CONFLICT MANAGEMENT SKILLS.
Chapter 12. BECOMING AN EMPLOYEE.
Chapter 13CASE STUDIES

Order this product from our online catalog at:

Order by phone: 1-800-347-7707