Description: Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available (includes book + StudyWare CD-ROM). Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market. Product Benefits: - More than 80 step-by-step procedures supporting over 100 job skills, which map to ABHES and CAAHEP competency standards
- Includes topical material on HIPAA and benefits of Internet access for patient education and medical practice management
- Feature boxes identify content on customer service, patient education, and compliance and highlight related computer applications and workbook exercises
- "Stop and Think" scenarios have been expanded at the end of each chapter to include a case study, critical thinking questions, and suggested responses
- Includes discussion on the latest in technology, including paperless offices and electronic medical records
- New chapter on the Art of Communication added to aid in interpersonal and professional communication
- Certification exam style review questions and correlating RMA, CMA, and CMAS competencies are provided for each chapter
- Competency-based Performance Objectives map to procedures in the textbook and Job Skills in the workbook
- Student Software CD includes interactive StudyWARE and the Critical Thinking Challenge
Table of Contents: UNIT 1PROFESSIONAL AND CAREER RESPONSIBILITIES
Chapter 1A Career As an Administrative Medical Assistant
Chapter 2The Healthcare Environment: Past, Present and Future
Chapter 3Medicolegal and Ethical Responsibilities
UNIT 2INTERPERSONAL COMMUNICATIONS
Chapter 4The Art Of Communication
Chapter 5The Receptionist
Chapter 6Telephone Procedures
Chapter 7Appointments
Chapter 8Filing Procedures
Chapter 9Medical Records
Chapter 10 Drugs and Prescription Records
UNIT 4WRITTEN COMMUNICATIONS
Chapter 11 Written Correspondence
Chapter 12 Processing Mail and Telecommunications
UNIT 5FINANCIAL ADMINISTRATION
Chapter 13 Fees, Credit, and Collection
Chapter 14 Banking
Chapter 15 Bookkeeping
Chapter 16 Health Insurance Systems
UNIT 6MANAGING THE OFFICE
Chapter 17 Office Financial Manager
Chapter 18 Financial Management of the Medical Practice
UNIT 7EMPLOYMENT
Chapter 19 Seeking a Position as an Administrative Medical Assistant |
