The Service Consultant, Working in an Automotive Facility

Author: Ronald A. Garner; C. William Garner
Edition: 001
Product Type: Bound Book
ISBN 13: 9781401879907
ISBN 10: 140187990X
Copyright: 2005

Price: $124.95

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Description:

This book examines the multi-faceted responsibilities of an automotive service consultant. It outlines task-oriented procedures for day-to day operations and provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Automotive Service Consultant (C1). ASE terminology is used throughout to describe the people and businesses servicing the driving public. Coverage examines communications specific to customer relations and sales as well as internal communications, relations, and supervision. Customer delivery and follow up round out this thorough exploration of the functions of a successful automotive service consultant.

Features:

content correlating to the ASE tasks for Automotive Service Consultant (C1) helps readers better prepare for the ASE certification exam
activities that require readers to interview local service facility managers provide opportunities for establishing important industry contacts for the future
visits to local service facilities are encouraged so that readers can compare content in the book with real-life situations and procedures happening in the industry
careful attention to the sequence of job duties for the service consultant gives readers a clear picture of the types of work and responsibilities that will be expected of them when they enter the workforce

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