Front Office Operations & Management

Features:

• A thorough review of the interrelationships among departments gives readers a broad perspective on hotel management and their role from the front office
• Review questions, case studies, group activities, on-line exercises and study aids, and an in-depth glossary help readers reinforce learning
• A strong emphasis on technology and its use to manage more efficiently and effectively, allows readers to better utilize the latest tools and techniques
• Unique features such as "About My Job", "Industry Perspectives", and "Internet Resources" introduce and reinforce concepts in different ways
• Charts, graphs, and photos illustrate non-traditional concepts and examples

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