Automotive Service Management: Operations Management

Features:

• a real-world approach that utilizes customer questionnaires, letters, and work orders reflects the author's experience as a fourth generation technician, a repair and service company owner, and an automotive industry trainer
• all-inclusive coverage includes customer relations, shop safety and hazardous material education, management and training, strategic planning, and more
• interactive presentation of material allows room for readers to write down thoughts, plan actions, and document results that can be used as a future reference
• policies and procedures can be applied to large or small repair shops, and can be carried out by the service writer, service manager, technician, office manager, and lot person
• length of each book makes it easy to incorporate this series into workshops, seminars, and training/education courses
• information is available -as is- or for customization

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